Simplifying the CSR self-assessment process for suppliers (from micro-enterprise to multinational groups) thanks to a single portal for entering data and sharing results with just one click. Optimising the CSR self-assessment process to save time for suppliers: a single repository to meet the demands of every contractor when it comes to CSR issues. This project, just like the framework, has been designed in collaboration with suppliers and contractors (user interviews, improved approach, alignment of questions and reality in the field). Changes in the portal and the framework bring users together. Helping to steer the suppliers’ CSR strategy and action plans. Enhancing CSR commitment of all actors in the chain.
Once the self-assessment is completed, Valorise offers companies the possibility to:
Receive a report on their CSR process, followed by an updated yearly review.
Identify areas for improvement
Share and draw on the best CSR practices of others.
Transmit results of the CSR self-assessment to contractors of their choice
Compare their results with those of suppliers of other Valorise members
The Valorise collaborative approach thus bolsters relations between suppliers and contractors. Based on voluntary input, this process aims to promote transparency and progress.
What is the framework used for the self-assessment?user2019-09-30T09:12:05+02:00
To build the shared framework, the four partner organisations examined the main tools already used in their own organisations. They then developed a CSR self-assessment questionnaire, ensuring that the tool was simple to use and could be accessed by all companies – including SME and VSME – while covering the core issues as set out in the ISO 26000 standard.
Chapter 1: Governance
1. Commitment of management and strategic project
2. Operational implementation of social responsibility
3. Relations with stakeholders
4. Organisation of monitoring of regulations and standards
5. Internal and external communication
Chapter 2: Social
6. Respect for Human Rights
7. Employment and relations employer / staff
8. Working conditions and social protection
9. Social dialogue
10. Health and safety in the workplace
11. Development of human capital and the fight against discrimination
Chapter 3: Environment
12. Pollution prevention
13. Sustainable use of resources
14. Mitigation of climate change
Chapter 4: Fair practices
16. The fight against corruption
17. Responsible relations with public authorities
18. Fair competition and respect for intellectual property
19. Responsible purchasing and promotion of social responsibility in the value chain
Chapter 5: Consumers
20. Consumer protection: health, safety, confidentiality and access to essential services
21. Supporting consumers in transition to responsible consumption
22. Client and consumer satisfaction
Chapter 6: Community and local development
23. Interaction and solidarity of a company with its region
24. Job creation and skill development
What exactly is Valorise, the CSR self-evaluation web platform?user2019-09-30T09:09:01+02:00
Valorise is a web platform aimed at simplifying the transmission of suppliers’ CSR information to their contractor clients.
In real terms, Valorise helps suppliers to conduct a self-assessment of their CSR process, based on ISO 26000 and presented in the form of 24 questions.
Valorise is a unique approach to CSR committed to the following:
Simplification: a single questionnaire based on a simplified ISO 26000 approach makes it easy to share CSR information. Suppliers share results of their self-assessment with the contractors of their choice.
Representation: food and specialised distribution sectors are all stakeholders in the project.
Digitalisation: a collaborative CSR reference web platform to replace paper questionnaires.
Inspiration: the exchange of best CSR practices
Innovation: a unique multi-partner model
Who is behind the Valorise initiative?user2019-09-30T09:16:52+02:00
Valorise is a joint collaborative project between four professional organisations representing suppliers and contractors (ANIA, COOP de France, FCD, FEEF) alongside a professional technology partner (GreenFlex).
ANIA (National Association of Food Industries) brings together 19 national sectoral trade organisations and 20 regional associations. ANIA is an important contact for the public authorities, administrations and media with regard to food-based issues. In 2015, it launched a “CSR kit”, designed to help businesses looking to implement a simple and progressive CSR process. Valorise now enables them to promote their CSR initiatives amongst the contractors of their choice.
Coop de France
Coop de France (Agricultural Cooperative of France) offers unified representation for the agricultural cooperative businesses that play an essential role in the French agricultural, agri-food and agro-industrial economy.
With 2400 co-op companies (cooperatives, unions and sica) + 11,545 CUMA (cooperatives for use of agricultural equipment), representing 40% of the agri-food turnover in France and 1 out of 3 food brands, Coop de France launched a voluntarist CSR strategy more than 10 years ago to coincide with the CSR process roll-out (3D Programme) and promotion (Label Coopératives So Responsible), a key differentiator on the markets.
The FCD (Federation of Businesses and Distributors) brings together most the majority of French mass retail brands working in food or specialised distribution. This sector accounts for 750,000 jobs, over 10 million clients per day, 2131 superstores, 5962 supermarkets, 3952 supermarkets marketing predominantly their own labels, close to 3700 click-and-collect services, approximately 20,000 neighbourhood shops and over 30,000 points of sale for a turnover of around 200 billion euros. The FCD operates especially in the fields of food safety, sustainable development, economic relations (SME, industrials, agricultural sectors) and relations with social partners, as well as on issues concerning regional planning and commercial urbanism.
The FEEF (French Federation of Companies and Entrepreneurs) is a network that brings together more than 900 independent entrepreneurs. It federates, represents and promotes its members amongst mass retailers, out-of-home caterers, e-commerce and specialised superstores with a view to fostering and encouraging business relations and dealings. The FEEF aims at stressing the importance of SME (98% of French companies) in the economic world and the need for different measures to support and accelerate their growth through innovation, digitalisation and export. In 2014, the FEEF launched the PME+ label, endorsing French eco-responsible SME.
Designer of sustainable solutions, GreenFlex has been convinced since 2009 that businesses should transform if they are to make a positive contribution to the world. The Group promotes acceleration of this transition and the reduction of environmental and societal costs with a view to tackling the major challenges facing businesses by offering support, from developing strategy to taking action for a future of optimal performance, a “Good Future”. The multi-skilled GreenFlex teams work day in and day out to develop sustainable operational solutions that offer support, financing and smart data for tangible and quantifiable results.
GreenFlex joined Total in 2017 as part of its ‘innovation and energy efficiency’ operations within the Gas, Renewables & Power division. GreenFlex employs more than 400 people in 15 offices throughout Europe, and in 2018 had a turnover of more than 500 million euro in 2018. The company has been in operation for almost ten years, accompanying than 750 clients.
Why create a platform focusing on CSR?user2019-09-30T09:30:02+02:00
The “Corporate Social Responsibility” (CSR) concept has gradually become a structural principle for corporate action. Cutting across the company, CSR involves all partners and concerns all activities: governance, human rights, working relations and conditions, environment, fair practice, community, local development and issues concerning consumers.
CSR now plays an important role in corporate activities as well as in the relations a company maintains with its stakeholders. This is true as well of distributors with regard to their suppliers; hence a strong call from suppliers to harmonise CSR requirements of distributors.
The consumer is also increasingly aware of the issues surrounding sustainable consumption*:
In 2014, retailers were found to be the 6th agent of change when it came to sustainable development. Today, they are ranked 4th after companies/brands, the State and private citizens.
Only 24.7% of consumers consider that companies are honest in their communications regarding their sustainable development initiatives.
81.6% of the French population expect companies to work on reducing the environmental and social impact of their products.
The benchmark was developed and then tested amongst companies (industrialists and contractors) to ensure it corresponded to real conditions in the field. The portal was put online on 13 September 2017. Users, suppliers and contractors are involved in any changes in the platform.
I am a contractor: why should I get involved in the project?user2019-09-30T09:34:50+02:00
Registration of the company on the Valorise platform:
Creation of a company account and user account
Creation of my sites (service or production site)
Creation of your sites (services sites or production sites)
In the “sites” menu > “new site”
It is possible to delegate the self-assessment of a specific site to a co-worker by providing their email address. This person will receive an email with their own login information for connecting to the platform.
Self-assessment of sites (for services) and/or production sites (for products): reply to the online questionnaire based on ISO 26000, 24 criteria assessed over 4 levels)
In the “CSR self-assessment” menu: select the questionnaire for a site on the home page (on left-hand side of the page)
Modify the site in question (ON/OFF button)
Answer questions (each question appears when clicking on the bar with the site name) and proceed to self-assessment (4 possible levels)
Add comments or documents corresponding to each question that provide extra information (optional)
* Once transmitted, the answers are final: the questionnaire can no longer be modified
In the “Subscription” menu: payment for the subscription (starting at €70 excl. tax per company, depending on number of employees) for the current campaign.
The subscription must be paid before results can be shared with contractors.
Transmission of results: selection of companies for sharing results and best practices
In the “Share” menu
Select contractors to whom results are to be transmitted
For each selected contractor, provide your status (approved/prospective supplier), type of product/service (private label/national brand, food/non-food/non-commercial) 3 examples of EAN codes (8 or 13 digits): these codes help contractors identify you more easily in their own databases.
Valorise affirms its commitment to respecting the confidentiality of answers shared in compliance with the terms of sale and use
Transmission of results to selected contractors
Viewing one’s own results
In the “Results” menu: access to the dynamic dashboard, with results summarized by campaign/activity/site, monitoring of developments and benchmarking by activity
In the “Best practices” menu: access to the Best Practices module, either to publish or to consult a company’s best CSR practices
Any questions? Online support is available once connected to the platform.
Why sharing examples of EAN codes?user2019-09-30T10:31:25+02:00
To complete the questionnaire, the supplier should prepare the different elements of their responses. The estimated timeframe is half a day. This timeframe is given for information only and may change depending on the status of your CSR process, the number of employees involved when collecting information, the quantity of supporting documents to be shared.
Once this step has been completed, entering the responses on the questionnaire takes 10 minutes on average.
Key points about the portal:
Flexibility: you can come back to the portal several times to finish completing the self-assessment before sending it.
Collaboration: you can delegate responsibility for answering specific questions to other staff who are able to reply more effectively.
Duplication: you can copy answers for one site to another site if the specific features of the sites justify this.